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Snagpad Support

Snagpad records building defects on site: as many photographs per defect as it takes, annotated on the spot, and a PDF report you can actually email.

Common questions

Does it work without a signal?

Yes — that is the point. Everything is stored on the device. Recording defects, annotating photographs and generating the PDF all work in a basement with no reception. Syncing happens later, when there is a connection.

How many photographs can I attach to one defect?

As many as you need. Take the wide shot, the close-up and the detail; they all appear in the report.

My report is too big to email.

Choose Compact when exporting. It roughly halves the file size with no visible loss at the size photographs are printed. A fifty-defect report with three photographs each comes to about 7.5 MB as standard, under 4 MB compact.

Do my annotations become permanent?

No. Drawings are stored separately from the photograph and stay editable. They are only merged into the image when the PDF is produced, so the original is never altered.

Does it sync between my iPhone and iPad?

Yes, through your own private iCloud account, provided both devices are signed in with the same Apple Account. Nothing passes through our servers — we do not have any.

Can a subcontractor close defects themselves?

Not yet. Today you record the defect, return to site and close it yourself with a resolution photograph. Shared projects are what we are building next.

Will my work be lost if something goes wrong?

If iCloud is unavailable for any reason, Snagpad falls back to working entirely on the device rather than refusing to open. You keep working; syncing resumes on its own.